Hallucinations

Crazy, crazy, crazy week.

It's sunday over here in Malaysia, and I'll be staying over at my workplace, trying to clear the backlog of tasks. I didn't take a day off in the last 6 days, even though I did take it easy on my assigned off days which is Thursday and Friday. Today will be the death of me. If my efficiency doesn't go up at least a dozen notches above "Crappy".

Anyways, please allow me to elaborate. I just happen to be working for a Company in Singapore that deals with CableTV. I'm a Call Centre Agent, or those fancy terms like Customer Care Consultant/Customer Service Representative. When you're in this line, you've basically trapped yourself in an Iron Maiden, the nasty ones with the spikes that pierces you when the doors are closed on you.

I'm sure that most Malaysians, or Asians for that matter, would've noticed that there's a football event going on right now, it's called Euro 2008. This is my first La Petite Mort, and no, it isn't about orgasms, I died a little inside. When you work at a call centre, you are expected to try and get as many items done as possible within a certain timeframe. Originally we managed to take all 2500 calls offered before the event started, we thought everything was alright.

Then came the event, being the natural procrastinators we all are, we were ill prepared. Thousands of calls came pouring in starting from the few days before the event itself, requesting for the Pay Per View event, causing havoc all around the call floor. The word Euro 2008, if audited, should've been said at least a million times in the duration of that few days, if not more. We were getting on average 5 thousand calls and more for that week, far exceeding my own expectations, the catch is, we only have the capacity for 3 thousand, at most. If the definition of hell weren't flaming and sodomy, I would've thought it'll be thousands of Singaporeans banging on your doors (Or screaming at the phone), to get you to give them football.

On a side note, I hate football.

Of course, the above event had a significant impact, a very negative one. Staffs are overworked, tired of the mundaneness of dealing with customers hungry for sweaty men on a field chasing a ball. Team morale was on an all-time low due to not being able to foresee any tropical rest islands beyond the waves in the sea of work. We have no idea when we will be heading back to shore. Since May 12, the date the price for the Pay Per View event changed due to an expired promotion, we were all a little dead inside.

Continued soon... Sorries, need to head off to work.